On a private dataset of 555 real conversations, a zero-shot LLM prompt detects user frustration with higher macro-F1 than sentiment, emotion, dialog-breakdown, and keyword baselines.
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"Stupid robot, I want to speak to a human!" User Frustration Detection in Task-Oriented Dialog Systems
On a private dataset of 555 real conversations, a zero-shot LLM prompt detects user frustration with higher macro-F1 than sentiment, emotion, dialog-breakdown, and keyword baselines.