Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.
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"Is This Really a Human Peer Supporter?": Misalignments Between Peer Supporters and Experts in LLM-Supported Interactions
Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.