e112 is a context-aware mobile app with cloud backend that enables emergency SOS, reporting, customized alerts, and guidance, shown through usability studies to achieve high user satisfaction and robust performance.
Customer Journeys: A Systematic Literature Review.Jour- nal of Service Theory and Practice, 28(2):196–227
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e112: A Context-Aware Mobile Emergency Communication Platform Leveraging Smartphone Sensing and Cloud Services
e112 is a context-aware mobile app with cloud backend that enables emergency SOS, reporting, customized alerts, and guidance, shown through usability studies to achieve high user satisfaction and robust performance.