Multi-turn simulations of grounded support narratives show LLMs reduce teaching-oriented responses as estimated user distress rises, with community context also shaping strategy choice.
This situation must feel incredibly overwhelming for you, especially since it seems like there’s so much out of your control
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Auditing Support Strategies in LLMs through Grounded Multi-Turn Social Simulation
Multi-turn simulations of grounded support narratives show LLMs reduce teaching-oriented responses as estimated user distress rises, with community context also shaping strategy choice.