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Influence of Personality and Communication Behavior of a Conversational Agent on User Experience and Social Presence in Augmented Reality

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arxiv 2403.09883 v1 pith:NOJYK7D6 submitted 2024-03-14 cs.HC

Katerina Koleva , Maurizio Vergari , Tanja Kojić , Sebastian Möller , Jan-Niklas Voigt-Antons This is my paper · ORCID
classification cs.HC
keywords agentexperienceuseraugmentedbehaviorbodyconversationalinfluence
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A virtual embodiment can benefit conversational agents, but it is unclear how their personalities and non-verbal behavior influence the User Experience and Social Presence in Augmented Reality (AR). We asked 30 users to converse with a virtual assistant who gives recommendations about city activities. The participants interacted with two different personalities: Sammy, a cheerful blue mouse, and Olive, a serious green human-like agent. Each was presented with two body languages - happy/friendly and annoyed/unfriendly. We conclude how agent representation and humor affect User Experience aspects, and that body language is significant in the evaluation and perception of the AR agent.

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