Typed states for the displayed outbound observations.
Source: paper_references, paper_reference_links, observed 2026-07-03T20:25:44.506692Z
Paper Citation Record · LEDGER
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations
As of 9 August 2026, this Paper Citation Record lists 19 of 19 outbound references and 0 inbound Pith citation observations for arXiv:2607.01426.
A citation records a reference. It does not transfer a finding from one paper to another.
Coverage vector
One-hop event checks from named stored sources.
Source: scholarly_work_events, retraction_status_cache, observed 2026-08-09T06:31:02.800959+00:00
Pith citing papers itemized under the disclosed page cap.
Source: paper_references, paper_reference_links
A source-named dated measurement, never combined with another source.
Source: cited_works
Reference resolution
19 of 19 outbound references displayed
- verified exact6
- verified fuzzy11
- unresolved2
- parse uncertain0
- malformed identifier0
- metadata mismatch0
External citation measurements
No source-named external measurement is stored.
Outbound references
Observation 8005370d-c31a-4d18-a153-86e4cb0f0ee7 · outbound
This paper cites $\tau^2$-Bench: Evaluating Conversational Agents in a Dual-Control Environment.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations $\tau^2$-Bench: Evaluating Conversational Agents in a Dual-Control Environment
Reference 1
- Resolution
- verified exact
- local_arxiv, observed 2026-07-03T20:28:55.143383Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation a84223c6-39ee-4730-9769-26408b19d604 · outbound
This paper cites Action-based conversations dataset: A corpus for building more in-depth task-oriented dialogue systems.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Action-based conversations dataset: A corpus for building more in-depth task-oriented dialogue systems
Reference 2
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.032376Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 40bd1e95-74b1-4317-ab54-fb1f206ef4ae · outbound
This paper cites (2025) SABER: Small actions, big errors– safeguarding mutating steps in LLM agents.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations (2025) SABER: Small actions, big errors– safeguarding mutating steps in LLM agents
Reference 3
- Resolution
- verified exact
- arxiv_id, observed 2026-07-03T20:28:55.146496Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation b81308a0-c4e9-409c-ba93-602e0a2a0294 · outbound
This paper cites Ask Early, Ask Late, Ask Right: When Does Clarification Timing Matter for Long-Horizon Agents?.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Ask Early, Ask Late, Ask Right: When Does Clarification Timing Matter for Long-Horizon Agents?
Reference 4
- Resolution
- verified exact
- local_arxiv, observed 2026-07-03T20:28:55.139362Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation f7cf2efe-f801-422b-af76-74c5f3db2468 · outbound
This paper cites Impatient Users Confuse AI Agents: High-fidelity Simulations of Human Traits for Testing Agents.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Impatient Users Confuse AI Agents: High-fidelity Simulations of Human Traits for Testing Agents
Reference 5
- Resolution
- verified exact
- local_arxiv, observed 2026-07-03T20:28:55.145188Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 3f498a1e-ae00-4abf-89e5-ecb9b36c6f2f · outbound
This paper cites Inspo: Unlocking intrinsic self- reflection for llm preference optimization.arXiv preprint arXiv:2512.23126.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Inspo: Unlocking intrinsic self- reflection for llm preference optimization.arXiv preprint arXiv:2512.23126
Reference 6
- Resolution
- verified exact
- arxiv_id, observed 2026-07-03T20:28:55.149472Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 5d680968-2d06-425d-890e-33b2b9c7bda1 · outbound
This paper cites Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Agentic AI and Human-in-the-Loop Interventions: Field Experimental Evidence from Alibaba's Customer Service Operations
Reference 7
- Resolution
- verified exact
- local_arxiv, observed 2026-07-03T20:28:55.133468Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 73256538-464b-41c1-8e98-66249f79f074 · outbound
This paper cites Large language models are better reasoners with self-verification.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Large language models are better reasoners with self-verification
Reference 8
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.063865Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 9de646ea-bc64-43be-89bb-c6a7e001a219 · outbound
This paper cites Generative verifiers: Reward modeling as next-token prediction.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Generative verifiers: Reward modeling as next-token prediction
Reference 9
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.066105Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation f2c9549e-b94e-49e2-913f-cc51f023bd80 · outbound
This paper cites if X is not possible, then do Y.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations if X is not possible, then do Y
Reference 10
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.059038Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 03b69677-d0c1-4d54-95cc-96ae77b42b94 · outbound
This paper cites an unresolved cited work.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Unresolved cited work
Reference 11
- Resolution
- unresolved
- raw_fallback, observed 2026-07-05T02:10:37.061497Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 4e1ddec9-0e3e-4f0a-bad4-27f2361240ab · outbound
This paper cites I will process the returns and try to refund each order to the other order’s payment method.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations I will process the returns and try to refund each order to the other order’s payment method
Reference 12
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.049395Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 0bc9c333-64e6-4f23-9b4a-b0229fa330c6 · outbound
This paper cites I can take care of both requests for you.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations I can take care of both requests for you
Reference 13
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.051856Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation cc985056-3af8-4168-9ae9-0cc6d4b0f210 · outbound
This paper cites Icanhandlethere- turns, update the pending order, and get the tracking information for you.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Icanhandlethere- turns, update the pending order, and get the tracking information for you
Reference 14
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.047009Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 8574ac45-9a14-461e-99c7-fe2575997b85 · outbound
This paper cites an unresolved cited work.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Unresolved cited work
Reference 15
- Resolution
- unresolved
- raw_fallback, observed 2026-07-05T02:10:37.047190Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 455455b1-0eed-4276-ab16-d29b0142b65f · outbound
This paper cites Representative tasks include 21 and.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Representative tasks include 21 and
Reference 16
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.054287Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 5eade9b6-1eea-436b-8cf5-7983f4f7c375 · outbound
This paper cites Task 21 is representative.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Task 21 is representative
Reference 17
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.056521Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation e21a5bca-5531-4a0c-862b-e2f497b960dd · outbound
This paper cites shorter dialogue.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations shorter dialogue
Reference 18
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.037276Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Observation 367cdcd9-efc7-406d-af5b-31a0f9b1f974 · outbound
This paper cites Your outbound flight ...arrives in Denver at 19:00 ...returning on May 27th isn’t possible.
When Should Service Agents Reconsider? Difficulty-Routed Control in Customer-Service Operations Your outbound flight ...arrives in Denver at 19:00 ...returning on May 27th isn’t possible
Reference 19
- Resolution
- verified fuzzy
- raw_fallback, observed 2026-07-05T02:10:37.044784Z
Source-reported events for the cited work
No event found in the named queried sources as of 2026-08-09T06:31:02.800959+00:00.
Pith citing papers
No inbound Pith citation observations are available.