Interviews reveal users turn to AI mainly for strategizing difficult conversations in close relationships, gaining perspectives and emotional ease while reporting gains in empathy alongside worries about losing personal voice and mixed long-term effects.
Beyond these, AI assistance also helps users think through, clarify, and delineate both their feelings and the situational factors that they face in their interpersonal challenges
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From Content to Strategy: Understanding the Motivations, Processes, and Impacts of AI-Guided Communication
Interviews reveal users turn to AI mainly for strategizing difficult conversations in close relationships, gaining perspectives and emotional ease while reporting gains in empathy alongside worries about losing personal voice and mixed long-term effects.