LLM user simulators exhibit a disengagement deficit: they match real buyers but systematically overstate purchase intent among real non-buyers by reducing expressed resistance and increasing deliberation.
Ai-salesman: Towards reliable large language model driven telemarketing.arXiv preprint arXiv:2511.12133, 2025
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SalesLLM provides an automatic evaluation framework for LLM sales dialogues that correlates 0.98 with human experts and shows top models approaching human performance while weaker ones lag.
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Simulated Customers Never Walk Away: Decision Fidelity of LLM User Simulators Measured Against Real Purchase Outcomes
LLM user simulators exhibit a disengagement deficit: they match real buyers but systematically overstate purchase intent among real non-buyers by reducing expressed resistance and increasing deliberation.
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Sell More, Play Less: Benchmarking LLM Realistic Selling Skill
SalesLLM provides an automatic evaluation framework for LLM sales dialogues that correlates 0.98 with human experts and shows top models approaching human performance while weaker ones lag.