An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.
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2 Pith papers cite this work. Polarity classification is still indexing.
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cs.HC 2years
2025 2verdicts
UNVERDICTED 2representative citing papers
Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.
citing papers explorer
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"I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore
An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.
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"Is This Really a Human Peer Supporter?": Misalignments Between Peer Supporters and Experts in LLM-Supported Interactions
Mixed-methods studies of an LLM-supported peer support system uncover systematic misalignments where mental health experts flag critical safety and fidelity issues in peer responses that the supporters themselves do not perceive.