An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.
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"I Said Things I Needed to Hear Myself": Peer Support as an Emotional, Organisational, and Sociotechnical Practice in Singapore
An interview study with 20 Singapore peer supporters maps their emotional, organisational, and sociocultural practices and derives design directions for culturally responsive digital tools and responsible AI augmentation of relational care.