ASR bias causes users from underrepresented dialects to internalize failures as personal inadequacy and perform extensive emotional and linguistic labor, revealing harms missed by accuracy-only evaluations.
Question Answering Systems Approaches and Challenges
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"This Wasn't Made for Me": Recentering User Experience and Emotional Impact in the Evaluation of ASR Bias
ASR bias causes users from underrepresented dialects to internalize failures as personal inadequacy and perform extensive emotional and linguistic labor, revealing harms missed by accuracy-only evaluations.
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