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Examining the Use and Impact of an AI Code Assistant on Developer Productivity and Experience in the Enterprise

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arxiv 2412.06603 v2 pith:UQBVA63D submitted 2024-12-09 cs.HC cs.SE

classification cs.HCcs.SE
keywords assistantcodeproductivityimpactdevelopersexaminedllm-poweredtesting
verification ladder T0 review T1 audit T2 compute T3 formal
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AI assistants are being created to help software engineers conduct a variety of coding-related tasks, such as writing, documenting, and testing code. We describe the use of the watsonx Code Assistant (WCA), an LLM-powered coding assistant deployed internally within IBM. Through surveys of two user cohorts (N=669) and unmoderated usability testing (N=15), we examined developers' experiences with WCA and its impact on their productivity. We learned about their motivations for using (or not using) WCA, we examined their expectations of its speed and quality, and we identified new considerations regarding ownership of and responsibility for generated code. Our case study characterizes the impact of an LLM-powered assistant on developers' perceptions of productivity and it shows that although such tools do often provide net productivity increases, these benefits may not always be experienced by all users.

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Cited by 1 Pith paper

Reviewed papers in the Pith corpus that reference this work. Sorted by Pith novelty score. OpenAlex reports about 2 citations worldwide. Full citation record

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