Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
InProceedings of the CHI Conference on Human Factors in Computing Systems(Honolulu, HI, USA)(CHI ’24)
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An experiment found LLM counterarguments improved group flexibility and satisfaction while AI mediation boosted minority participation but lowered psychological safety.
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Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
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An experiment found LLM counterarguments improved group flexibility and satisfaction while AI mediation boosted minority participation but lowered psychological safety.
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The paper proposes a reusable benchmarking framework for multimodal UI toolkits organized around modality coverage, developer workflow, and experimental support, illustrated on five toolkits without completed empirical results.