Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.
InProceedings of the CHI Conference on Human Factors in Computing Systems(Honolulu, HI, USA)(CHI ’24)
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An experiment found LLM counterarguments improved group flexibility and satisfaction while AI mediation boosted minority participation but lowered psychological safety.
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Polite But Boring? Trade-offs Between Engagement and Psychological Reactance to Chatbot Feedback Styles
Polite chatbot feedback lowers psychological reactance and boosts behavioral intentions but lacks engagement, whereas verbal leakage heightens surprise and engagement at the expense of increased reactance.