Self-correction by social chatbots preserves trustworthiness and expertise while leveraging social connection to drive belief change, unlike external corrections which eliminate that link.
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A survey of 457 papers yields a six-dimensional design space for abstraction in interactive systems that reframes gulfs of execution and evaluation while articulating cognitive and design processes for bridging abstraction gaps.
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Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Self-correction by social chatbots preserves trustworthiness and expertise while leveraging social connection to drive belief change, unlike external corrections which eliminate that link.
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Making Abstraction Concrete: A Design Space and Interaction Model of Abstraction in Interactive Systems
A survey of 457 papers yields a six-dimensional design space for abstraction in interactive systems that reframes gulfs of execution and evaluation while articulating cognitive and design processes for bridging abstraction gaps.